“Fear and Loathing in Farmville”

GDC 2010 is now in the books, and it will be a hard one to forget because the whole conference seemed to be obsessed with one thing, which I summed up in this tweet. Or, as Sirlin puts it here: “Facebook, Facebook, Facebook, Facebook, Facebook, Facebook, Facebook, Facebook, Facebook, Facebook.” Off the top of my head, here are the highlights and lowlights of this fixation:

  • The long-running Casual Games and Virtual Worlds Summits have vanished entirely from the conference, presumably eaten up by the new Social Games Summit.
  • Ngmoco’s Neil Young describing the growth of free-to-play online games as “the most significant shift and opportunity for [game developers] since the birth of this business.” This shift fundamentally changes the way game are made because developers can now launch early and adjust based off play patterns and user metrics.
  • Zynga’s Mark Skaggs, formerly of EA, praised metrics as the answer to most game design problems. Much has been made about their discovery that pink was the best color for advertising Zynga’s other games, but the telling point was when Skaggs said that “if a player repeats something, it’s fun.”
  • My old Spore teammate Chris Hecker railed against external rewards as a true motivator as they can mask an otherwise dull game. Further, focusing primarily on metrics can actually make the game worse because they can overvalue external rewards, which are easier to measure. Chris also leveled this broadside at metrics-focused companies: “If you are intentionally making dull games with variable ratio extrinsic motivators to separate people from their money, you have my pity.”
  • Carnegie Mellon’s Jesse Schell walked back from the ledge of his now infamous DICE talk on pervasive rewards systems, saying that doomsday is not inevitable. He went on to explicitly draw the line in a new war between persuaders (developers who want players’ money) and the rest of us (who want to give the players joy). When addressing persuaders, Schell actually used the phrase “you know who you are.”
  • Zynga’s Bill Mooney offended the entire independent games community in his acceptance speech for Farmville at the Choice Award by defining the Facebook game as “just as indie” and then trying to recruit everyone in the audience, many of whom have open disregard for Zynga. Josh Sutphin had a message for him: “Learn some fucking tact.”
  • Brian Reynolds, who is now Zynga’s Chief Designer, showed up on no less than three panels to point out repeatedly that social games need to be social first and games second. Farmville‘s crop-withering mechanic, in particular, was referenced as a not-fun mechanic that compels people to play out of a sense of shame. (What if my real-life friends see how poorly I am maintaining my own farm?)
  • Daniel James of Three Rings puzzled over the phrase “social gaming” as he felt that his old games (such as Puzzle Pirates) were far more social than Farmville, which is a primarily single-player game in which players pass around “tokens.” At multiple times during the conference, James expressed his serious ethical qualms over the path social gaming was laying for the industry. So many of the methods for making money are thinly-veiled scams that simply exploit psychological flaws in the human brain.
  • At a panel on why “dinosaur” designers are flocking to social games, Reynolds, Slide’s Brenda Brathwaite, Noah Falstein, and Playdom’s Steve Meretzky all praised social gaming as a new frontier where radical and rapid innovation exists, in contrast to the more conservative world of AAA retail games.
  • Will Wright pointed out that the astonishing growth of Facebook (and Facebook gaming) more likely resembles an S-curve than a power law curve. Thus, although this new market is indeed enormous, the upward sloping curve will level off at some point, so we should be careful not to make exponential predictions.
  • Sid Meier only briefly touched on Civilization Network, his new Facebook project, in his conference keynote, but what else needs to be said? Sid Meier is making a Facebook game! (Quite literally, in fact, as Sid is doing his usual designer/programmer thing.) Further, the three primary designers of  the Civilization franchise (Sid, Brian, and myself) are all now making social/online games.

What is to be made of all this? Meretzky made a key point in the dinosaur panel that, with free-to-play games, there is no more separation between game design and game business. Every change to a game’s balance might immediately and significantly affect revenue. Will it go down because the virtual items for sale are now less desirable compared to the free ones? Or will it go up because the player is now inconvenienced enough to buy a boost? Or will it go down because the inconvenience has driven away enough of the core fanbase? (I made a similar point in my Nov 2008 column on designing free-to-play games.)

The question on most developers’ minds is the following: what is the role of the game designer in this new world where business and design mix in such fundamental ways? The answer to this question drives fear in the heart of the boy or girl beating inside most professional game developers. Brian Reynolds himself often pointed out that the role of Zynga’s Chief Designer is not actually as important a position as one might imagine. At the VCON Summit, Eric Goldberg of Crossover Technologies suggested that companies “use the tactics that make the most money possible… that your staff can live with.” At that summit’s keynote, David Perry talked about the morally dubious “treasure chests” of ZT Online, which are engineered to prey on gambling addicts and provoked a visceral response from Sirlin:

This egregious, unethical practice is the kind of thing he should have presented as extremely dangerous. If you are “playing to win” in business, yeah, you’d do that. But doing so is damaging to the lives of our own customers… I mean personally, I’m embarrassed to be part of an industry that so blatantly manipulates people like rats in a skinner box, and isn’t he embarrassed about that too?

This debate over business-vs-design spawned a thread at Quarter to Three in which game developers are expressing their feelings over Farmville and its ilk:

It’s not social games as a threat to game design, it’s money-driven treadmill games that’s a threat to game design. A coworker identified a similar problem with a money-driven free-to-play social game, in which they specifically destroyed the balance in key ways at times in order to persuade the players to pay money to fix their own game balance. It is a war. It’s suits versus the creative people. (link)

I can’t believe one of the most important figures in strategy gaming [Brian Reynolds], the guy who had a major hand in bringing us absolute classics like Civ 2Alpha CentauriRise of Nations, and Rise of Legends is now Chief Designer for those creeps at Zynga. (link)

I don’t like that at all. It turns my art into a business intent only on making as much money as possible. And while making money is the goal for the large industry, the fact is that we’re still as much about creating great experiences first and foremost, and the money is a happy second. With Farmville and such, the premise is to make a lot of money, and that is the drive that informs every single decision. (link)

Making the game worse can make it generate more revenue. The lesson is to focus on generating fast bucks over improving the artistic quality of your game. Enjoyment isn’t as important as long as they keep paying and playing. The dividing line flaring up is an old one; are games an artistic endeavour furthering culture or are they just slot machines to be designed for revenue maximization? (link)

Farmville makes overt use of known psychological techniques to influence and control behaviour and ties that directly into revenue generation. . . . When you have games industry professionals from large companies arguing that we shouldn’t worry about making a game less enjoyable as long as it generates more revenue – to me that is something to be concerned about. (link)

Farmville‘s formula is simple. Make it easy to scream forward to the point where you can’t properly spend your coins anymore without spending real money. . . . Do not misunderstand me, I am saying, without any ambiguity, that doing this is wrong. I see very little difference between this and tactics at stores such as raising the price of something, removing functionality, and slapping a “On Sale 40% Off!” sign on it. (link)

The question will be, when it comes to tuning Brian Reynold’s Facebook game, will the guiding principle be increasing Zygna’s revenue or making the game more fulfilling? (link)

The Zynga guy said, you need to identify what people are doing most often in a game, because that’ll be the most fun activity. If that were true, the funnest activity in Starcraft is building Zerglings and the funnest in late-game Civ IV is clicking END TURN. (link)

Obviously, developers are wary of how Facebook gaming will change the industry in the years ahead. (Compare the importance of business metrics now with 1997′s Ultima Online, which lead designer Raph Koster points out “wasn’t designed around any business model in particular.”) The irony is that Facebook games typically share four characteristics that really do promise great things for both gamers and designers:

  • True friends list:  Gaming can now happen exclusively within the context of one’s actual friends. Multiplayer games no longer suffer from the Catch-22 of requiring friends to be fun while new players always start the game without friends.
  • Free-to-play business model:  New players need not shell out $60 to join the crowd. Consumers don’t like buying multiplayer games unless they know that their friends are all going to buy the game as well. Free-to-play removes that friction.
  • Persistent, asynchronous play:  Finding time to play with one’s real friends is difficult, especially for working, adult gamers. Asynchronous mechanics, however, let gamers play at their own pace and with their own friends, not strangers who happen to be online at the same time.
  • Metrics-based iteration:  Retail games are developed in a vacuum, with designers working by gut instinct. Further, games get only one launch, a single chance to succeed. Most developers would love, instead, to iterate quickly on genuine, live feedback.

These four pillars are the reason why many game developers are flocking to Facebook. (Of course, many of these characteristics are not exclusive to Facebook, but combining them together with such a large audience makes Facebook the obvious choice right now.) However, Jesse Schell is right; a war is brewing over who will call the shots. However, the question is not simply one of suits-vs-creatives. The question is will designers take the time to learn the business, to learn how to pay the bills while also delivering a fantastic game experience? As BioWare’s Ray Muzyka put it during a panel on connected gaming, ultimately all decisions are made with a goal to make money, but the goal may be short-term revenue (“can we sell more blue hats tomorrow?”) or long-term growth (“does our community believe in what we are doing? are we creating life-long fans?”). The successes will not come from open conflict between design and business but from developers who internalize the tension and attack the problem holistically.

I have to admit my own reservations about this transformation; game design itself simply might be not as much fun as it used to be. I cannot easily sum up how enjoyable brainstorming a game is during the early, heady days of blue skies and distant deadlines. With a release-early-and-iterate mentality, these days are now over, for good. Games will no longer be a manifestation of an individual’s (or a team’s) pure imagination and, instead, will grow out of the murky grey area between developers and players. The designer-as-auteur ideal is perhaps incompatible with this model, but I believe the best game designers are the ones willing to “get dirty” – to engage fully with a community to discover which ideas actually work and which ones were simply wishful thinking. Loss of control is never fun, but as Sid is fond of saying, the player should be the one having the fun, after all, not the designer.

74 thoughts on ““Fear and Loathing in Farmville”

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  3. FB games will kill video games like video killed radio, or blogs killed novels. It’s a different medium, a different audience, and a different kind of author.

    If you see something in the social space that inspires you then by all means pursue it, there’s an opportunity there for sure. But if you get reactionary with these market changes you’ll never catch up.

    If you’re a creative person, be creative, be passionate, be unrelenting and you’ll always have an audience.

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  6. social games like farmville and mafia wars (tough that´s not really social for my opinion) are great! You don´t need to buy a paddle, you can play it everywhere you have access to the internet all over the world, (you can even play it at the office when the boss doesn´t see your monitor) and you don´t have to pay for them at all! If you do, you have several advantages but that´s your own decision! For your kids you can control the expenses simply by using vouchers like paysafe cards, and the most important fact is: It´s fun!!

  7. Unless you want to play inane Flash-based games like Farmville and enjoy Flash-based ads in your browser, what does Flash really bring to the web today?

  8. Just like architecture, this kind of game development focuses on being accepted by as much people as possible, thus finding the lowest common denominator. The game itself will noch wake deep emotions or rememberable moments. Actually FV is not even designed to be fun – just socially preassuring to keep on playing.

  9. Farmville has to be the single most annoying thing ever invented. Why must people bombard me with all these FaceBook requests?

  10. Personally, I have no concern whatsoever that someone else thought of Farmville before me. However, what *does* concern me is when the money people start telling all the other game designers that what they are doing is now irrelevant unless it is a Farmville clone or somewhere thereabouts.

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  12. As an outside recipient to Farmville request from my friends, I can truly say this is one of the most annoying things that happens on Facebook. Maybe Facebook can offer its members a way to block Farmville requests for a slight fee. Just an idea.

    Dave Nierman
    Chief Friending Officer & Author
    Facebook Rules

  13. As Dave Nierman says above “As an outside recipient to Farmville request from my friends, I can truly say this is one of the most annoying things that happens on Facebook”.. So true!! Farmville and those type of games are fun only for a small group of people but they inflict them all on us.T

    I like the way Linked In is not full of junk like Facebook is, the only downside is it is full of my business associates!

  14. Believe it or not, I’m still hooked on the original Sim City. I still have my “386″ out that I play it on since the pentiums are too fast. Sometimes the originals will never die!

  15. Facebook games provides entertainment with the need to interact with friends. I got addicted to Cityville and I suddenly realized that I am communicating with my friends more than before. I always ask them to give me gifts and approve my requests and sometimes the conversation turns to long chat.

  16. I can’t get my head around all this Facebook stuff. I mean I understand it but don’t much care for it. My wife & kids always use it but not me. I see where it is useful but I think wen have gotten way to dependent on social media.People can’t communicate well face to face anymore. As far as things like farm ville, well that is a ridiculous waste of time. I would rather play drop a brick on my head. :)

  17. The question will be, when it comes to tuning Brian Reynold’s Facebook game, will the guiding principle be increasing Zygna’s revenue or making the game more fulfilling?

    I think we all know the answer to this – there is only one way that these games are going and that is to maximise revenue rather than enhance gameplay and/or enjoyment

  18. Zygna is an exciting game for me at first but later on it gets boring because it’d just the same, you will be following the same game routine as you go on.

  19. I think we all know the answer to this – there is only one way that these games are going and that is to maximise revenue rather than enhance gameplay and/or enjoyment

  20. Pingback: The ethics of social games and virtual goods: a bigger picture | VERN

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